Get in Touch With Us
This is the page to use if you want to reach the people behind Crypto Casinos. We research and rank Bitcoin casino sites for UK players, so most messages we get are about a bonus condition that looks unclear, a brand we have listed, or a page that needs updating. All of it is welcome.
Email is the only channel we run. Write to [email protected] and a member of the editorial team will read it. We aim to reply within two working days, and longer enquiries about a specific operator sometimes take a little more time because we go back and check the terms before answering.
What to tell us so we can actually help
A short message with the right details gets a useful answer far quicker than a long one without them. If your enquiry concerns a particular casino or offer, include:
- The brand name as it appears on our site — for example BetPanda, CoinPoker or Cryptorino.
- The page you were reading, or its title.
- What you expected to see, and what you actually saw.
- If it is a promotional term, the exact wording you are querying.
Please do not send us account numbers, wallet seed phrases, private keys, passwords or copies of identity documents. We have no access to any operator's systems and will never ask for them. If an email arrives containing that sort of information, we delete it.
Where our income comes from
We should be straight about this before you read another word of our reviews. Crypto Casinos earns commission when a reader signs up with some of the brands we list. That funding pays for the research, but it does not buy a position in a table and it does not soften a review. Ranking is decided editorially, and a paying brand with a weak withdrawal record is marked down the same as any other. If you believe we have got that balance wrong on a specific page, say so in your email — we would rather hear it from you than not.
Enquiries about the brands we cover
We research each operator's offer, its terms, its payment methods and its game range, then publish what we find. Below is the kind of thing readers ask us about the top-ranked names, and what we can tell you.
BetPanda
BetPanda sits at the top of our list with an editorial rating of 10.0, largely because the headline package is unusually broad: a $750k World Cup Race, 10% weekly cashback and a 100% bonus up to 1 BTC. Readers mostly write in about the race, which is a promotional competition with its own qualifying rules and end date rather than a straightforward deposit match — check those before you commit funds. The cashback and match bonus carry wagering requirements and maximum-conversion caps, as nearly all crypto casino bonuses do. The limitation worth flagging: headline figures quoted in dollars or BTC do not convert neatly into GBP, so the real value in pounds moves with the exchange rate on the day, and a 1 BTC ceiling is far beyond what most readers will ever deposit against.
CoinPoker
CoinPoker earns its 9.9 for a different reason — it is built around poker rather than slots, so the 150% up to $2,000 welcome offer is typically cleared through rake rather than pure wagering turnover. That suits readers who play cards regularly and suits nobody who wanted to spin reels. Ask us about it if you are unsure which side you fall on. The obvious drawback is narrowness: if your interest is live-dealer tables or crash games, this is not the room for you.
Cryptorino
Cryptorino, also rated 9.9, pairs a 100% match bonus up to 1 BTC with 10% weekly cashback, which is a simpler structure than most and easier to work out before you deposit. Cashback is usually calculated on net losses over a set period and may itself carry a playthrough condition. The limitation: a plain match-and-cashback pairing offers less ongoing value than the tiered rakeback schemes some rivals run, so heavy or frequent players may find it thin after the first week.
Side by side on the questions we get asked most
| Brand | Editorial rating | Headline offer | Ongoing value element |
|---|---|---|---|
| BetPanda | 10.0 | $750k World Cup Race + 100% up to 1 BTC | 10% weekly cashback |
| CoinPoker | 9.9 | 150% up to $2,000 | Poker-led, rake based |
| Cryptorino | 9.9 | 100% up to 1 BTC | 10% weekly cashback |
| Punkz | 9.9 | 20,000 USDT welcome bonus | 15% cashback |
| Hyper Lucky | 9.9 | 20% daily cashback up to $10,000 + 100 FS | Daily cashback |
| Winna | 9.7 | Up to 60% rakeback | 25% instant cashback |
| Thrill | 9.7 | Up to 70% rakeback | 10% cashback |
| BC Game | 9.7 | Four match bonuses up to $4,000 + 400 FS | Staged across deposits |
| Wild.io | 9.7 | 400% up to $10,000 + 300 FS | Front-loaded match |
| Vave | 9.6 | Up to 4 BTC + 100 FS | 5% cashback |
All bonus amounts above are advertised by the operators, are subject to their own wagering requirements, game weightings, maximum bet rules and expiry periods, and are quoted in the currency the operator uses rather than GBP. Every one of them requires you to deposit and stake your own money — none is free.
How we reach a rating, if you want to challenge one
Readers occasionally email to disagree with a position, which is fair. Our ratings come from desk research and verification, not from play — we do not deposit, stake or withdraw at these sites, and we never present an editorial score as a customer-review average. What we weigh:
- The real cost of the headline offer once wagering, caps and expiry are read in full.
- The range of deposit and withdrawal methods, and any stated limits or fees.
- How clearly verification requirements are set out before you deposit.
- Breadth of the game library across slots, live dealer, tables and crash titles.
- Clarity of the terms themselves — vague terms cost a brand marks.
Commission plays no part in any of those five. If you can show us that a published detail is wrong, we will correct it and note the change.
Payments, bonuses and withdrawals — what we can and cannot answer
We are an independent comparison site, not an operator, so we cannot release a withdrawal, unlock a bonus, reopen an account or chase a pending transaction. Those go to the casino's own support team. What we can do is explain how the mechanics generally work so you know what to ask for.
Taking part costs whatever the site's minimum deposit is; there is no fee for using our pages. On the crypto side, deposits are usually made in Bitcoin, and commonly also in Ethereum, Litecoin, Dogecoin or a stablecoin such as USDT — the accepted list differs by brand and is shown at the cashier. You send funds from your own wallet or exchange account to an address generated for you, and the casino credits the balance once the network confirms it. Confirmation time depends on the blockchain and the fee you pay, not on the casino. Withdrawals reverse the process: you request a payout to your wallet address, the operator approves it, and the network fee comes off the amount.
A few points worth checking before your first deposit, whichever brand you choose:
- Minimums and maximums — both deposit floors and per-transaction or daily withdrawal ceilings.
- Who pays the network fee — some operators absorb it, some deduct it.
- Currency conversion — if you fund from GBP via an exchange, you pay a spread there before anything reaches the casino.
- Bonus locks — an unfinished wagering requirement can hold up a withdrawal entirely.
- Fiat options — some crypto-first sites also take cards or e-wallets; where they do, processing and verification rules for those methods are usually stricter than for crypto.
Crypto value moves. A balance held in Bitcoin can be worth more or less in pounds tomorrow than it is today, regardless of how the games go.
Questions about the games themselves
We are happy to explain what a category is if a term on our site is unfamiliar. The libraries at these brands generally break down into slots, which make up the bulk of most catalogues; live-dealer rooms, where a streamed human host runs roulette, blackjack and baccarat tables; RNG table games; and the crypto-native category — crash and "crush" style games, dice, plinko and mines, where you cash out before a multiplier collapses. Provably fair titles let you verify the result of each round using a published seed, and it is the crypto sector's answer to trusting the house. We do not publish game counts, because operators change them constantly and we cannot verify the figures.
Sports betting and the other product lines
Most of the brands on our lists are not casinos alone. Several run a sportsbook alongside the casino, with football, tennis and esports markets, in-play pricing and occasionally separate sportsbook bonuses with their own terms. CoinPoker is the clearest example of a different shape again — a poker room where you play other players rather than the house, and where the operator takes rake instead of holding a margin on every bet. A casino bonus generally cannot be cleared on sportsbook stakes, and vice versa, so if you write to us about a bonus that "won't move", the product line it was granted for is the first thing we will ask about.
Eligibility, verification and the legal side
You must be 18 or over to gamble. That is not negotiable and we will not help anyone under 18 with a query about signing up.
Many crypto casinos are licensed outside the United Kingdom rather than by the UK Gambling Commission, which changes the consumer protections available to you. We do not claim a specific licence for any brand unless the operator states it, and if you email asking where a particular site is licensed, we will point you to where that information is published rather than guess. The practical consequence: dispute resolution, deposit-limit tooling and self-exclusion schemes may work differently from a UKGC-licensed site, and you should read the operator's own terms on those before depositing. Crypto winnings and their treatment for tax are a matter for your own circumstances — we are not able to give tax or legal advice, and we will say so if you ask.
On verification: many crypto-first operators ask for little or nothing at sign-up, which is a genuine convenience if you dislike uploading documents to unlock a deposit. It is worth knowing that any site can still request identity checks later, typically at larger withdrawals or where anti-money-laundering rules require it, so keep the details you register with accurate. If self-exclusion across UK-licensed operators matters to you, our guide to casinos outside the GamStop scheme sets out what that scheme does and does not cover.
Partnerships, press and corrections
- Corrections — send the page, the line and the source. These get priority over everything else in the inbox.
- Operators and affiliate managers — introduce the brand, its licensing position and its payment methods. A listing is not for sale, but we will look at any site we have not yet researched.
- Press and research — tell us your deadline in the first line.
- Feedback — including what you think we have missed. Reader questions decide a good share of what we write next.
If gambling has stopped being fun
Say so in your message and we will point you towards UK support services and explain the deposit limit, time-out and self-exclusion tools operators commonly offer. Set limits before you need them rather than after, and treat any amount you deposit as money you are prepared to lose. 18+.
Before you write
If your question is about a specific offer, our review pages carry the conditions we have verified, and reading the operator's own terms alongside them answers most queries faster than we can. If it is anything else — an error, a disagreement with a ranking, a brand you think we should look at, or a term you cannot make sense of — send it to [email protected] and we will come back to you. No auto-replies, no sales follow-up.